Frequently asked questions

The only documents accepted for the verification are a passport or a national ID card. Other documents, such as driver’s license, residence permit, etc., are not accepted and will be declined.

The document must be valid, not tampered with, and not covered with any stickers. Your picture, name, surname, and other information on the document must be clear and readable.

We must comply with applicable national and EU laws and requirements for the financial services related industry to provide a safe investment environment and prevent financial crimes, which includes verifying the identity of our investors.

We will store the following information: data from your documents, address, phone number, e-mail address, a photo of your face, and a photo of your identity document (front and back of the ID).

Crowdpear, as the data controller, will handle your data under the General Data Protection Regulation (GDPR) and other national laws on personal data protection and will only use it to comply with our legal obligations.

Please send us the following documents (the documents should not be older than 3 months old) to [email protected] to successfully pass the company verification:

• Extract from the business register
• Document certifying the rights to represent the company (if it’s not stated in the business register)
• Documents that can verify the company’s registration number, legal address, and beneficial owners (if it’s not stated in the business register)

Make sure that you are taking a real-time photo (not scanned or opened on a computer/phone) of your passport or a national ID card, as these are the only documents accepted for identification.

A new identification session is unavailable without our involvement if verification is declined. Therefore if your identification was rejected, please contact our Client Support.

To activate:

• Go to ‘Settings’ in your account.
• Enable the ‘Two-factor authentication’.
• Open the Authenticator app on your phone, select the option ‘+’ to add a new account, and scan the QR code (or copy the setup key into the Authenticator app) from the Crowdpear page.
• Press ‘Continue’ and insert the 6-digit verification code from the app to complete the setup and enable the 2FA.

To de-activate:

• Go to ‘Settings’ in your account.
• Disable the ‘Two-factor authentication’.
• Open the Authenticator app, copy the 6-digit verification code from it, and insert it in the Crowdpear page to have the 2FA disabled.

• Go to the login page on the website.
• Press ‘Forgot password?’.
• Insert your e-mail address used for the registration (make sure there are no gaps) and press ‘Send.’
• A password recovery e-mail will be sent to you right after, where you will be asked to reset your password. Follow the instructions, create a new password, and press ‘Save’ to confirm.
• Please try to log in to your Crowdpear account using your new password.

If changes were unsuccessful, please contact our Client Support team.

• Go to ‘Settings’ in your profile.
• Scroll down to the ‘Password’ section.
• Insert current password.
• Create and confirm the new password.
• Confirm the modifications by pressing ‘Save changes’.

You may only edit your address information. Insert the new address and press ‘Save changes’ to have the details updated.

Please contact our Client Support team if you want to change your phone number or e-mail address.

If you have decided to delete your Crowdpear account, go to the ‘Settings’ section, scroll down to the bottom of the page, and initiate your profile deletion here:

Right after, you will receive an automated e-mail with a request to confirm your account deletion.

Please make sure to have all of your funds withdrawn before confirming.