Frequently asked questions

The only documents accepted for the verification are a passport or a national ID card. Other documents, such as driver’s license, residence permit, etc., are not accepted and will be declined.

The document must be valid, not tampered with, and not covered with any stickers. Your picture, name, surname, and other information on the document must be clear and readable.

We must comply with applicable national and EU laws and requirements for the financial services related industry to provide a safe investment environment and prevent financial crimes, which includes verifying the identity of our investors.

We will store the following information: data from your documents, address, phone number, e-mail address, a photo of your face, and a photo of your identity document (front and back of the ID).

Crowdpear, as the data controller, will handle your data under the General Data Protection Regulation (GDPR) and other national laws on personal data protection and will only use it to comply with our legal obligations.

Please send us the following documents (the documents should not be older than 3 months old) to [email protected] to successfully pass the company verification:

• Extract from the business register
• Document certifying the rights to represent the company (if it’s not stated in the business register)
• Documents that can verify the company’s registration number, legal address, and beneficial owners (if it’s not stated in the business register)

Make sure that you are taking a real-time photo (not scanned or opened on a computer/phone) of your passport or a national ID card, as these are the only documents accepted for identification.

A new identification session is unavailable without our involvement if verification is declined. Therefore if your identification was rejected, please contact our Client Support.