Frequently asked questions

Operating principles of the Loyalty program

How to become a loyal investor?

  • You have to be a member of Crowdpear for more than 90 days.
  • In your active investment portfolio, you have to have 10 000 Eur or more.

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    What loyalty categories are there?

    Silver

    An active investment portfolio from 10 000 Eur will grant you an additional interest bonus of +0.5% for your future investments.

    Gold

    An active investment portfolio from 25 000 Eur will grant you an additional interest bonus of +0.75% for your future investments.

    Platinum

    An active investment portfolio from 40 000 Eur will grant you an additional interest bonus of +1% for your future investments.

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      Can I skip a loyalty category and go straight to Gold/Platinum?

      Yes, you can. The first upgrade to a loyalty category happens within 1-2 days after the 90 days period ends (to become a loyal investor, you have to be a Crowdpear customer for at least 90 days and have more than 10 000 Eur in your portfolio).

      Later, calculations happen on the last days of each month, and the updates appear on the first days of each new month. You can check your loyalty status change in the ‘Settings’ -> ‘Reward programs’ -> ‘Loyalty program’ -> ‘Your Loyalty status’.

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        My account balance reached 10 000/25 000/40 000 Eur, but I did not get the Silver/Gold/Platinum category. Why?

        Either your 90 days period as a Crowdpear client has not passed yet, or you have added funds after the calculations already happened. Let us remind you that calculations happen on the very last days of each month, and the updates appear on the very first days of each new month.

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          What defines an active investment portfolio?

          The active investment portfolio is your investments and your current balance summed. For example, if you have 9 000 Eur invested and 1 500 Eur available, your active investment portfolio would account for 10 500 Eur.

          When calculations for a possible upgrade to a loyalty category would happen, you would be included in the Silver loyalty category. An additional interest bonus of +0.5% would automatically be applied to all your new investments.

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            How will an additional interest bonus count for my future investments?

            Once you become a loyal investor, an additional bonus of +0.5%, 0.75%, or 1% (depending on the loyalty category), will be automatically applied to all your new investments. Please note that the bonus does not apply to previously completed investments.

            To check if the bonus was applied, go to ‘My investments’, choose a specific investment and check its interest rate, then open project details, where the base interest rate will be shown, and compare if an additional bonus, depending on your loyalty category, was applied.

            Kindly note that the welcome bonus and bonuses granted under the loyalty category are separate and do not accumulate.

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              How often do the loyalty program updates appear?

              The first upgrade to a loyalty category happens within 1-2 days after the 90 days period ends (to become a loyal investor, you have to be a Crowdpear customer for at least 90 days and have more than 10 000 Eur in your portfolio).

              Later, calculations happen on the last days of each month, and the updates appear on the first days of each new month. You can check your loyalty status change in your account’s ‘Overview’ and/or ‘Settings’ sections.

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                What perks do I get by becoming a loyal investor?

                Depending on your active investment portfolio size, you are assigned to a loyalty category which gives you an additional interest bonus of +0.5%, 0.75%, or 1%, for all your future investments. Your return depends on which: Silver, Gold, or Platinum, category you have.

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