Frequently asked questions

Bank transfer information can be found in your account’s ‘Deposit/Withdraw’ -> ‘Deposit’ section. It is highly recommended to include your investor ID in the payment details of your bank transfer.

We accept only SEPA (Single Euro Payment Area) payments in Euro currency. Swift payments and payments via credit/debit cards are not accepted, as it has to be a wire transfer.

Please note that the bank system can recognize the complete name of the payer, therefore, the deposit shall be recognized and accepted even without the investor account number included in the payment details.

No, deposits are accepted only from your personal bank account to your personal Crowdpear account. If the deposit is confirmed from someone else’s bank/payment provider account, it will be declined and returned.

If you have a joint bank account, a statement or another valid bank document will be needed as proof.

Crowdpear does not apply any deposit or withdrawal fees. You may only be charged by your bank/payment provider. There is no limit on the number or the amount of deposits.

Euro is the only currency accepted on the Crowdpear platform.

Yes, there is no limit for additional bank accounts, as long as they are your personal bank/payment provider accounts. To add a new account, you have to transfer at least 0.01 Eur to your Crowdpear account. There is no way to add it manually.

It might take up to 2 working days for funds to arrive to your Crowdpear account.

If you can’t see the deposit in your account within two working days, please contact our Client Support with a copy of a bank transfer.